How can I place an order?
You can order directly on our site. Or call us at 877.962.3583 (M-F, 9 am-5 pm) to place your order over the phone.
How do I know if a product is in stock?
Products that are out of stock will be marked. However, if you order a product that isn’t immediately available, you will be notified within 24 hours.
Currency and payment methods?
Prices are stated in $CDN, and we accept Visa, MasterCard, and American Express. For your security, payments for all purchases made on this site are processed through Shopify, in compliance with the highest standards. Fluf does not receive or store credit card numbers from online transactions.
SHIPPING & RETURNS
What are Fluf’s shipping rates?
We offer free shipping on all orders over $49 (before tax). For orders under $49, we have two flat-rate shipping fees, depending on the destination province. A flat-rate shipping fee of $6.95 is charged when shipping to all provinces, except for AB, BC, NL and the territories. For those provinces and territories, the flat rate shipping fee is $11.95.
Will sales tax be added to my order?
Orders shipping to destinations within Canada will be charged applicable sales taxes.
How soon will my order ship?
Orders generally ship within 2 business days of the order date. If your order is delayed for any reason, we will notify you.
Do you ship to international addresses?
What is Fluf’s return policy?
We want you to be completely satisfied! You are welcome to return or exchange your item(s) within 30 days of the date of purchase, provided that the product is in its original condition and accompanied by the original sales receipt and product tag(s). We’ll refund your card for the purchase price, less shipping, once we receive your return package. Please see our full return policy for more information, and instructions on how to return or exchange an item.
Where are Fluf products made?
Our products are made ethically in China. We conduct Social Compliance audits to ensure that working conditions are healthy and safe, that workers are paid fair wages, have health insurance, are given sick and maternity leave benefits, and more.
How do I care for my Fluf products?
Effortless washability is a non-negotiable for us. All of our cotton products are machine washable. We recommend air-drying.
How do I find a store near me?
Fluf products are sold by retailers throughout Canada and the US. If you would like to find a store near you, give us a call at 877.962.3583 or send us an email.