Shipping / Returns
Orders + Shipping
Orders are typically processed within 1-2 business days, excluding holidays & weekends. Once on the road, most orders take about 2-7 business days to arrive, depending on the destination and chosen service. Packages shipping to rural addresses will take longer to arrive, and other unforeseen shipping delays are inevitable at times.
All Canadian orders ship from Toronto.
Free shipping on orders over $49
For orders under $49, we have two flat-rate shipping fees, depending on the destination province:
- for orders shipping to provinces MB, NB, NS, ON, PEI, QC & SK, a flat-rate fee of $6.95 will be charged
- for orders shipping to provinces AB, BC, NL and the territories, a flat-rate fee of $11.95 will be charged
We do not offer flat-rate shipping for expedited shipments. If you would like your order expedited, you can choose from the carrier calculated rates provided, depending on the weight of the shipment and destination address.
Yes, orders shipping to destinations within Canada will be charged applicable sales taxes.
Yes! Once your order has been processed, you will receive an email with a tracking number. The tracking number won’t update until the package has been picked up by the courier, so please allow about 12 hours for the tracking information to update after you receive it.
Warranty + Returns
We want you to be completely satisfied! You are welcome to return Fluf item(s) purchased on this website within 30 days of the date of purchase, provided that the product is in its original condition (in original packaging, with product tags). We’ll refund your card for the purchase price, less shipping, once we receive your return package.
All sale items are final sale and cannot be returned or exchanged.
Unfortunately, we are unable to accept returns for Fluf items purchased at locations other than this site, either through another on-line retailer or through a retail store.
To return an item, please email us at email@example.com with your order number and the reason for the return. We will send you a return warehouse address, depending on where you are based.
Please make sure to mark your ONLINE ORDER NUMBER on the outside of your package. If no order number is marked on the package, we will be unable to match it up with your original order, and won’t be able to issue a refund.
For your security, please ship your package with an insured courier (FedEx, UPS, USPS Parcel Post, Canada Post) that provides a tracking number and requires a signature for verification of delivery, and retain your receipt. Fluf is not responsible for items lost or damaged in transit.
Packages must be sent with freight prepaid. COD shipments will not be accepted.