Orders are typically processed within 1-2 business days, excluding holidays & weekends. Once on the road, most orders take about 2-7 business days to arrive, depending on the destination and chosen service. Packages shipping to rural addresses will take longer to arrive, and other unforeseen shipping delays are inevitable at times.

All Canadian orders ship from Toronto.

Free shipping on orders over $49

Flat-rate shipping for orders under $49, as follows:

• flat-rate fee of $6.95 for orders shipping to provinces MB, NB, NS, ON, PEI, QC & SK
• flat-rate fee of $11.95 for orders shipping to provinces AB, BC, NL and all territories

For expedited shipments, please choose from the carrier calculated rates provided, which will vary depending on the weight of the shipment and destination address.

Yes, orders shipping to destinations within Canada will be charged applicable sales taxes.

Once your order has been processed, you will receive an email with a tracking number. The tracking number won’t update until the package has been picked up by the courier, so please allow about 12 hours for the tracking information to update after you receive it.

This website ships only to addresses within Canada. If you would like to place an order for a destination in the US or internationally, please visit https://us.fluf.ca/

You will enter the promo code at the checkout stage. Enter the code where indicated and hit “Apply”. Only one promo code can be applied per order.

Once we receive your order, we start working on it right away and our warehouse works fast. If you would like to edit or cancel your order after placing it, please email support@fluf.ca ASAP. We’ll do our very best to accommodate your request. If your order has already been processed, it will be too late to change anything. In that case, you can request a return or exchange by contacting the same email address.

If you input an incorrect shipping address, please contact the carrier directly after receiving your tracking number to attempt to have it redirected and delivered to the correct address. Otherwise, if the package is returned to us and you would like to have it resent to a different address, a shipping charge will be added before resending.

It’s not uncommon for carriers to prematurely mark a package as “delivered” when it is not. If you receive a notification that your package has been delivered but you haven’t received it, we suggest checking with neighbours. Please wait 24-48 hours as packages normally show up in that timeframe.

For other issues related to delivery or tracking, the easiest and fastest way to get a resolution is to reach out directly to the shipping company. Sometimes carriers will require additional information from you in order to complete the delivery.

If still you’re unable to resolve the issue with the shipping company, feel free to reach out to support@fluf.ca and we’ll try our very best to help you get to the bottom of it!

Yes! Canada Post ships to PO Boxes.

Prices are stated in CDN. For your security, payments for all purchases made on this site are processed through Shopify, in compliance with the highest standards. Fluf does not receive or store credit card numbers from online transactions.

If the item is still live on our site, it will most likely be restocked
in the future. On the product page, click "Email when available" to be notified when the item is back in stock. Depending on what stage of production we are at, the lead time could range from no time, to three months +.

We hope you love your Fluf bag(s). If not, you are welcome to return Fluf items purchased on this website within 30 days of the date of purchase, provided that the product is in its original condition (in original packaging, with product tags). We'll issue a refund for the purchase price, less shipping, once we receive your return package.

All sale items are final sale and cannot be returned or exchanged.

Unfortunately, we are unable to accept returns for Fluf items purchased at locations other than this site, either through another on-line retailer or through a retail store.

To return an item, please email us at support@fluf.ca with your order number and the reason for the return. We will send you a return warehouse address, depending on where you are based.

Please make sure to mark your ONLINE ORDER NUMBER on the outside of your package. If no order number is marked on the package, we will be unable to match it up with your original order, and won’t be able to issue a refund.

For your security, please ship your package with an insured courier (FedEx, UPS, USPS Parcel Post, Canada Post) that provides a tracking number and requires a signature for verification of delivery, and retain your receipt. Fluf is not responsible for items lost or damaged in transit.

Packages must be sent with freight prepaid. COD shipments will not be accepted.

Returns are processed within 4-6 business days of receipt, sometimes sooner. We'll send you an email when your refund has been processed. Depending on your bank, it can take 4-6 business days for the refund to appear in your account. If your refund has not appeared within a couple of weeks of your refund confirmation email, please contact your bank directly.

All Fluf bags are handmade with great care, and we stand behind the quality of our products. Products purchased through fluf.ca have a 1 year limited warranty against defects in material and manufacturing. Please note that this does not cover accidents, improper care, negligence, or general wear and tear.

While manufacturing errors are uncommon, if you receive a defective product please reach out to support@fluf.ca as soon as possible, include the following information:

1) your online order number
2) a brief description of the issue and
3) image(s) that clearly show the problem.
** We may request to have the defective item shipped back to us (at our expense) in order to further assess the issue, so please be sure to hang onto it until the issue has been fully resolved.

We would love to help you however we can, but we are unable to process any warranty claims, returns, credits, or replacements for products purchased outside of fluf.ca. In that case, please reach out to your Fluf retailer directly.